Return & Refund Policy
At Coolshades, customer satisfaction is our priority.
Returns
Returns are accepted within 7 days of receiving your order if:
- The product received is damaged.
- You received the wrong product.
- The product has a manufacturing defect.
To be eligible for a return:
- The item must be unused.
- It must be returned in its original packaging with all accessories.
- Proof of purchase is required.
Non-Returnable Items
Returns will not be accepted for:
- Used products.
- Products damaged by customer misuse.
- Items without original packaging.
- Minor color differences caused by screen settings.
Refunds
Once the returned product passes inspection:
- Refunds will be processed within 5–7 business days.
- The amount will be credited through the original payment method or another approved method.
Cancellation
Orders may be cancelled before dispatch.
Once shipped, cancellation requests cannot be accepted.
Contact
📍Surat, Gujarat, India